Terms of use.

General terms and conditions Postaphoto Ireland Ltd. (TwelvePhotos.com)

Introduction

1.1. These are the general terms and conditions of Twelve, trade name of Postaphoto Ireland Ltd hereinafter collectively referred to as "Twelve", "we", or "us". These general terms and conditions are referred to as "T&C's".

1.2. Twelve is registered in Ireland to Ashford House, Ballindud, Co. Waterford. We are registered with the Companies Registration Office, number 769950. Our VAT number is IE4323751MH.

1.3. The word "customer" or "you" is defined in these T&C's as the person who uses our websites, our apps, registers and uses an account, uses our photo editor and other services, purchases our products, requests for information or shows an interest in our products.

1.4. You may reach us through our customer care department. You may contact us through our website, email us directly to hello@twelvephotos.com or contact us via one of our official social media accounts. All our contact information is easily accessible on our website www.twelvephotos.com

Applicability
2.1. These T&C's apply to the use of our websites, our apps, to the registration and use of an account, to the use of our photo editor and other services available from time to time, to all our offers, to the orders you place and to the agreements and other legal relationships entered into between us and you. These T&C's also apply to subsequent and additional offers, orders and agreements, and to new agreements with you.

2.2. When registering for an account on one of our websites or our apps, you will be asked to accept the T&C's. When placing an order, you will also be asked to accept the T&C's. In both cases the T&C's are available to you for review where you will also find an option to print them for later examination.

2.3. These T&C's are easily accessible electronically on all of our websites and our apps. Upon request they will be sent to you without delay and at no cost.

2.4. You must ensure that the email address we hold for you is kept up-to-date and that you have full access to it – we will be sending you important messages there. So if you change your email address, you must change it on your account too. You should also ensure that emails from us are not routed to a spam folder in your email account. Should you provide an invalid email address or an email address that belongs to someone else, we may terminate your account at any time without notice.

Formation of the agreement
3.1. Offers are made without obligation.

3.2. By proceeding with your initial order for your set of free photo prints, whether the order is ultimately placed or not, you are agreeing to be added to our marketing list and agree to be contacted by us in future for further promotional, marketing, research, or other relevant purposes. You can unsubscribe or withdraw your consent at any time. Please email hello@twelvephotos.com if you wish to have your personal information removed from our database.

3.3. Our offers are presented to you in our online order process, or in other ways identified by us as such, on the basis of your specific request. General offers on our websites, our apps, in our emails and in promotional materials are for information purposes only and are not considered as offers. We shall confirm receipt of your order to you by e-mail in a timely manner.

3.4. You may accept our offer by proceeding with your order for either free or paid prints and/or confirming or making payment in the order process. Upon receipt of your order, your order is placed and the agreement is formed, on the condition precedent that the upload of your photos was successful. All orders are subject to our T&C's.

3.5. We shall confirm receipt of your order to you by email in a timely manner.

3.6. Please note that we reserve the right not to fulfill an order in certain circumstances, including without limitation where (i) an order breaches the requirements of these T&C’s (ii) images are corrupted, unsupported technically or inadequately pixelated (iii) the product you order being unavailable (iv) we are unable to obtain authorisation for your payment (v) a pricing or product description error being identified. If we reject your order, we will contact you to confirm this and reverse the payment you have made for that order.

Performance of the agreement and delivery
4.1. We will immediately start the performance of the agreement upon its formation by processing your order.

4.2. It is our intention to start the production of your order on the workday following the day the agreement was formed. Our websites and our apps contain information on estimated delivery times for our products and these may differ depending on the time of the year, as seasonal circumstances may affect the time required to process orders in our production facilities. Delivery terms will be in line with our obligations and as disclosed to you.

4.3. In case you order more than one product at once, we may ship them together in one package. In that case the longest delivery time applies.

4.4. If not collected by you, orders may be delivered by An Post or another carrier. We currently only deliver to addresses within the Republic of Ireland.

Prices and payment
5.1. Prices, in our emails and in promotional materials may differ from time to time, according to availability, customization choices and promotional timelines.

5.2. Prices are including VAT where applicable and all applicable taxes and inclusive of shipping costs within Ireland. Prices do not include international shipping charges, nor any applicable import duties or levies. International delivery is not currently available.

5.3. The price of your particular order and the shipping costs are shown in the order process as part of our offer, which you accept by making payment, the final step in our order process. All orders include free delivery via An Post.

5.4. Payment Options:

Pay As You Go: Pay €6.95 per envelope of 12 prints at the time of order.
Subscription: Choose to print up to 1, 3 or 5 envelopes per month.
- 1 envelope/month: €6.95/month
- 3 envelopes/month: €18.95/month
- 5 envelopes/month: €29.95/month
  Subscriptions include free delivery and allow users to carry unused credits forward. Users can manage, pause or cancel their subscription anytime directly within the app. Partial month refunds are not offered. Users retain unused credits if they cancel, but lose all credits if they delete their account.
Bundles: One-time purchase of envelopes to use any time. Ideal for gifting.
- 3 envelopes: €19.95
- 6 envelopes: €39.95
- 9 envelopes: €59.95
- 12 envelopes: €79.95
  Bundles never expire and include free delivery. Bundles are non-refundable.

5.5. If payment for a subscription fails, credits for that month will not be applied. Users will be notified and may update their payment method in the app to resume their plan.

5.6. The first envelope of prints is free for all users. This offer can be accessed in the app at checkout on your first order.

5.7. Our websites and our apps contain information about the various payment methods that are available to our customers. All payments are processed securely via Stripe, Apple Pay or Google Pay. Refunds may be subject to the processing policies of the selected payment provider.

5.8. We do not offer refunds on prints unless your statutory consumer rights are affected. Refunds are not issued for change of mind due to the personalised nature of our products. Damaged envelopes cannot be refunded, but we will resend any envelopes that are undelivered. Refund or reprint requests must be submitted within 28 days of placing your order. Refunds are processed within 5–10 working days; reprints are processed within 2–5 working days.

5.9. You place your order by making payment in our order process. Upon receipt of the payment, the agreement is formed on the condition precedent that the upload of your photos was successful. Once we've received your payment, we send you a confirmation by email.